Refund & Cancellation
Policy
Clear terms for refunds, cancellations, and what happens when a project doesn't go as planned. No fine print, no surprises.
01 Cancellation by the client
You can cancel a project at any time by notifying me in writing (email is fine).
- Before work begins: if I have not yet started development, any upfront payment is fully refunded within 14 days.
- During development: you are invoiced for the work completed up to that point. Any prepaid amount exceeding the value of completed work is refunded. You receive all work produced so far (code, files, documentation).
- After delivery but within the 7-day acceptance period: if the System does not materially match the agreed Project Scope and I cannot fix it within a reasonable time, you may cancel and receive a full refund.
- After the acceptance period: the project is considered complete. Build fees are non-refundable.
02 Cancellation by the provider
If I need to cancel a project (for example, due to scope changes that make delivery unfeasible, or factors outside my control):
- All Client materials, credentials, and any payment for work not yet completed are returned within 14 days
- You receive all work produced up to that point
03 Refunds after delivery
Build fees are non-refundable once the 7-day acceptance period ends. This is because you own the System and its source code outright — there is nothing to "return."
04 Defects and bug fixes
Defects reported within 7 days of delivery are fixed at no additional cost. Every one-time build includes a 30-day bug-fix period. This covers things that worked during testing but broke — not new features or platform API changes (those are covered by a care plan).
05 Care plans and monthly retainers
- Monthly care plans and retainers are billed in advance
- You can cancel anytime — no minimum term, no penalty
- If cancelled mid-month, the current month's service continues until the end of the billing period; unused days are not prorated
- Cancellation takes effect from the next billing cycle
06 Disputes
If you're unhappy with a project, tell me first. Most issues are solved with direct communication. If we cannot resolve a dispute, it is governed by Romanian law as stated in the Terms & Conditions.
07 How refunds are processed
Refunds are sent via the same payment method you used (Revolut or bank transfer). Allow up to 14 days for the funds to appear, depending on your bank.